Dispute Resolution

Dear Customer,

Giving you support so that you can exercise your right to complain to an official, third-party and impartial entity, and as provided for in Law n.144/215, of September 8, 2015, we have gathered some information that will help you in this process.

If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the Entities for Alternative Dispute Resolution, whose contacts we disclose:

1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Phone: 213 847 484; E-mail: cniacc@unl.pt

2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Phone: 289 823 135; E-mail: Acimaal@mail.telepac.pt

3. Coimbra District Consumer Conflict Arbitration Center
Phone: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Dispute Arbitration Center
Phone: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center
Phone: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Phone: 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Phone: 253 617 604; E-mail: geral@ciab.pt

8. Madeira Consumer Dispute Arbitration Center
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

9. Insurance Information, Mediation and Ombudsman Center www.cimpas.pt

Alternatively, you can consult the Consumer Portal, at www.consumidor.pt , or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.